Case: Secretary Answering Phone Calls

Secretary: Good afternoon. This is the president's office. I'm very glad to serve you.

Customer: Hello, may I trouble you for a change?

Secretary: Hello, sir. I'm glad to serve you. My surname is Li. How do I address you?

Customer: my surname is Zhang.

Secretary: Hello, Mr. Zhang, just a moment, please. I'll change Mr. Wang to you.

Customer: OK, thank you.

Secretary: Mr. Zhang, I'm very sorry. Mr. Wang's telephone is not answered now. Mr. Zhang, do you need me to leave a message with Wang?

Client: OK, you tell him that tension has called.

Secretary: Yes, Mr. Zhang. Do you need me to record your phone number?

Client: he knows, you say tension is OK.

Secretary: Yes, Mr. Zhang, I have already recorded it. I will tell Wang Wang as soon as possible. Mr. Zhang Zhang tension has called him.

Customer: No, thank you.

Secretary: you're welcome. Mr. Zhang, have a nice afternoon.

Customer: Thank you.

Review whether it is similar to do this at ordinary times.

Secretary: Hello.

Customer: Hello, may I trouble you, Mr. Sun?

Secretary: just a moment.

Customer: OK, I'll call again this afternoon.

Secretary: OK, goodbye.