Clothing Shoes And Hats Complaints Continue To Climb &Nbsp; Cited Consumers Association Attaches Great Importance To

2011/7/21 13:20:00 59

July 21st hearing, July 15th, the China Consumer Association released the first half of 2011, the National Association for consumers and associations accepted

Complaint

Situation analysis.

Among them, clothing shoes and hats accounted for the first volume of complaints of goods and services.

According to the statistics collected by the National Association of consumers associations, the first half of 2011 was accepted.

Consumer

306903 complaints were made, 293034 were resolved, and the rate of complaint solving was 95.5%.

Consumer complaints about services, department stores and other categories increased year by year. Data showed that the number of complaints in department stores accounted for 27.9%, up 5% over the same period last year.

Judging from the volume of complaints about goods and services, the top five complaints in the first half were clothing shoes and hats, telecommunications, mobile phones, food and sales.

Among them, the number of clothing shoes and hats in the first half of 2011 was 28974, and the number of complaints was 26962 last year.

China Consumers Association said that complaints about prices should not be ignored.

In the first half of the year, complaints about price problems increased by 10% over the same period.

In March 15th this year, the China Consumer Association and the national development and Reform Commission jointly launched the activities of promoting the real estate price code, which has been actively responded by more than ten large commercial enterprises.

All the consumers' associations actively cooperate with the local price authorities in carrying out the price.

market

Supervision and inspection, and vigorously promoting the real estate prices into the mall, into the enterprise, into the market, into community activities, welcomed by the majority of consumers.