335 Yuan Shoes Wear "&Nbsp" In A Day, Manufacturers Deny Quality Problems.

335 yuan. Women's Boots Only after a day's tiptoe, the problem of surface material falling off. November 23rd, madam Tung Complaint She thinks she thinks Q Women's Shoes The quality is defective and I want to return it. However, a chief executive of the Q store said it was caused by improper customer wear. Finally, after coordinating, Mr. Lee, manager of Q shoes Shandong Province, believes that the phenomenon of material shedding after shoe knocking is very common, not a quality problem, but for the sake of retaining customers, it promised to give unconditional return.

335 yuan boots wear "skin" after one day.

In November 19th, Ms Tung bought a pair of apricot colored ladies' boots worth 335 yuan in the Q store of the YSK road in Licang district. In November 21st, it was a Monday. MS Tung wore her new shoes to work.

"All day sitting in the office, not how to walk, but in the evening, the front toe of the two shoes coincide with the problem of skin loss." "It is the first time that we have met through so many brands of shoes," said Dong. So that night, she found the store with her shoes.

"The staff were clean, saying that shoes were knocked off by myself, not quality problems." Madam Tung did not approve of this. "New shoes are not cheap. I am very careful in wearing them, and do not bump into hard things. Why do I peel them? Moreover, if the skin is worn away, there will be scratches. The skin on the shoes is very regular, and it is obviously falling off. "

Q: agreed to give unconditional return.

Subsequently, the reporter contacted the Q customer service hotline, a surnamed Lin customer service staff said, will contact the manager as soon as possible to coordinate this matter.

Around 3:30 p.m., Mr. Li, the manager of Shandong Province, called the reporter. For this matter, he said that the supervisor may have some improper language and attitude when dealing with the customer complaint, causing customer dissatisfaction. Therefore, first of all, we must express our sincere apology.

"However, if customers do not find any shoes in the shop, then the possibility of quality problems will not be great." Mr. Li said that the reason why the tiptoe is missing is that customers are rubbing away when they are dressed, so they can only be repaired.

"Shoes that have been doing for several years are very normal, and so are the bigger brands." Mr. Li said, but because of the consideration of retaining customers, and do not want to continue to intensify contradictions, therefore, can agree to give unconditional return.