New Shoe Soles Break 20 Days &Nbsp; Consumer Rights Are Difficult.
A few days ago, Mr. Wei bought a pair of leather shoes. After wearing them for a while, he found that the soles were broken.
He found
business
Asking for replacement, but the merchant indicated that he could return to the factory for repair, and could not replace the goods.
Mr. Wei told reporters that in November 19th, he bought a pair of leather shoes at a shoe store in Yanggu, worth 168 yuan.
After wearing it for 20 days, he felt uncomfortable and looked carefully, and found that the soles of the two shoes were fractured to varying degrees.
He immediately went to the shoe shop and asked for a change.
The shoe store official said that he could return to the manufacturer for repair but not to replace it.
Reporters learned from the consumer association department, according to regulations, operators provide
commodity
Or services that cause damage to consumers' property shall be repaired, redone, replaced, returned, filled in quantity and returned according to the requirements of consumers.
Payment for goods
Bear civil liability in the form of service charges or compensation for losses.
The "Three Guarantees for national footwear" stipulates that the "Three Guarantees" period for footwear commodities is: 50 yuan and less than 100 yuan (including 50 yuan) for 30 days; 100 days or more (100 yuan) for 90 days; 300 yuan or more (including 300 yuan) is 300 days.
During the validity period of the "Three Guarantees", the consumers should return, replace or repair the invoices or "three pack" certificates.
After handling the Department of Yanggu County Consumer Association, the head of shoe store realized his mistake.
At the time of the press release, the merchants agreed to exchange the same model leather shoes for Mr. Wei, and apologized to Mr. Wei.
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