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Online Shop Opening Service Attitude Is Most Important.

2014/12/17 7:22:00 24

Online ShopService AttitudeSkills

As we all know, when customers buy products with a large amount of money online, they naturally pick up the phone. First, consult the detailed specifications of the products (or they may bargain), then consult the delivery service and after sales service. If they hear a lazy or even cold voice, or hear impatience and no business bullshit, the result can be imagined.

This is a very simple principle, but there are still some people who can not do it.

In Tesco's online store, it's natural for you to develop the habit of maintaining products and order processing online every day. It only takes you 10 minutes to process orders quickly, so that customers' order status stays in an untreated state. Attention should be paid to etiquette questions when delivery staff are delivered, pay attention to checking the quality of products first, do not be inferior, you can remind yourself of "integrity" pactions at any time.

In addition, customers may comment on your product, whether it is good or bad (unless malicious), please reply in time, let customers know, you do business, pay great attention to credibility, pay great attention to efficiency, so that is the way to make money, know why Hengli digital online store for 70 thousand sales per month?

Word of mouth

And enthusiastic service, old customers will bring you many new customers. Please understand these basic business rules, which will be good for your career development.

Although Tesco's current shop charges are very low, this is an investment for you. Please respect your investment and quickly recover the investment.

Everyone is

Consumer

At the same time selling their own products, imagine the situation of their consumption. Everyone wants to feel free to go shopping happily, which requires the sellers to be enthusiastic and considerate.

sincere

Service.

Do you have your own service in your after-sales service terms, cherish customers' patronage and pro gaze, or do you have good word of mouth?

Service, to achieve an active and targeted service and service, is not equal to handling complaints, it is only a small part of services.

Take the initiative to regularly visit your customers, let them feel your attention to them, feel the value they get after buying your product, don't stingy your phone bills, they will give you a big reward.

Establish a good interactive relationship. Every order in Tesco calls their phones and email. You put them in your address book and send an e-mail to the festival. You will see the long-term benefits.


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