Consumer Complaints Last Year: Clothing Shoes And Hats Become "The Hardest Hit Areas"

Consumers buy "counterfeit goods"; online shopping has no reason to return for 7 days but is rejected by businesses for various reasons. In the past year, despite the convoy of the new consumer law, consumers are still suffering from these rights problems. Yesterday, the City Council released the consumer complaints in 2014. Last year, the consumer complaints in the 12265 consumer complaints handled by the consumer committee system increased by 221, and the proportion increased by 2.1%. The life of mobile phones and networks has made telecom services and Internet services a new hot spot. Among them, the after-sale, false propaganda and quality problems of online shopping complaints are still the most annoying thing for consumers, accounting for more than 50%.

case

30 days insured price will be reduced in 6 days.

In July last year, Mr. Yang bought a color TV on a website. A month later, the color TV was "ripped". Mr. Yang repeatedly contacted the brand after sale, but the after-sale staff said they lacked parts and had been delayed for repairs. They had not been repaired for half a month. Mr. Yang had no alternative but to complain to the Beibei District Council. After mediation, merchants agree to exchange or return goods.

Mr Zhang, the public, said: "obviously, there is a promise of insured price, but it can be reduced in a few days, which is obviously false propaganda." Mr. Zhang said he bought a 40 inch LCD TV on the official website of an electricity supplier. The price tag was 1999 yuan on the website. He also marked the activity of "30 days insured price without worry". He promised that if the product was depreciate within 30 days, the website would return the price difference.

Never thought, Mr. Zhang recommended a friend 6 days later to buy this TV, but found that the TV price of 200 yuan. After the incident, he immediately contacted the customer service staff and demanded a refund of the price according to his promise, but the customer service staff refused it on the grounds that the product was on sale.

　 data

Last year, it received 559 complaints about online shopping.

While consumers are enjoying the convenience of online shopping, they also suffer from their troubles. Yesterday, Xu Jing, Secretary General of the municipal Consumer Council, introduced telecommunications, Internet Complaints about services are relatively low, but the upward trend is relatively fast. Last year, our city received 559 complaints from online shopping, an increase of 0.7% over the same period last year. After sale service, false propaganda and quality problems are the focus areas of consumer complaints, accounting for 21.1%, 18.5% and 15.6% of the total complaints respectively. In addition, delivery of "turtle speed" and theft of accounts are also hot topics for consumers.

At the same time, the implementation of the new consumer law in March 15th last year gave consumers online shopping products "regret right after 7 days". However, many consumers believe that online shopping "7 days no reason to return" is becoming "reasonable not to return." Yu Jun, director of the Complaints Department of the municipal Consumer Council, said that some electronic business platforms, apart from the four categories of goods exempt from the "new consumer law", will also " Luxury goods Similar commodities "," Hai Tao, purchasing commodities "and so on are not included in the 7 day no reason to return the goods. Individual businesses will delay the time to 7 days if the package is damaged.

remind

Try to choose online shops with local stores.

In response to hotspots in online shopping, Yu Jun reminds consumers that first, choose a large shopping mall platform with good reputation and high credibility. Especially when shopping for large items online, it is best to choose local shops with physical stores. Once disputes arise, they can be solved nearby. Secondly, payment can be paid through a regular third party payment channel. It is best not to pay by the "two-dimensional code", not to believe the so-called "card list", "order failure" and other reasons for refund, not to click on unknown links, easy to disclose their accounts and other private information. In addition, do not listen to the so-called "market price" that the seller gives unilaterally. It should be combined with product reviews, physical mall, brand official website and other electronic business platforms.

Yu also said that consumers need to keep the screenshots of the order pages, carefully ask details before placing orders, and copy the website publicity and product advertising words to the chat content, so as to fix the evidence. Remember that the scarlet letter and bold font should not be emphasized.

Relevant

Clothing shoes and hats quality become "the hardest hit area"

Xu Jing said last year Clothing shoes and hats There were 1479 complaints about goods, and the total number of complaints in the "disaster hit areas" amounted to 1147, accounting for 78% of the total complaints. The main problems reflected by consumers are: fur clothing is serious, clothing is decolorizing, leather shoes are degumming and commodity labels are inconsistent with reality.

Housing disputes involving contract warming

Although compared with 2013, housing complaints increased little, but disputes involving contracts rose sharply. Xu Jing said that last year, housing and building materials were ranked the third hotspots of complaints. The disputes involving commercial housing sales accounted for 55.74% of the total complaints, such as the actual situation of the housing and the contract "goods not the right plate", and the delay in signing the contract time.

　 Complaints about financial services increased by 78.05%

Xu Jing said that more and more people are spending their spare cash on financial management, and related complaints have also risen sharply. Last year, although there were only 73 complaints about financial services in our city, the increase was 78.05%. Deposits are changed to insurance, unauthorized opening or binding business, repayment reminder and other services are not in place, is a hot consumer complaints.