6 Breakthrough Methods For Telephone Solicitation

At the beginning of the phone call, we must know the idea of our customers. We can confirm the question by asking questions. Mr. Zhang, last time you came to our shop to see the XX model, I didn't know when you would have time to come back to our store to see it again. After asking this, we would start listening to our customers how to say it. Of course, I didn't ask you to ask me according to my way.

To organize questions about our understanding of customer status.

We can organize an activity ourselves, for example, what kind of sale will be, what general manager's signing up meeting, impulse, anniversary, and so on, these will invite our customers, why do we need these, because these can be used as our excuse to invite.

The customer may not have seen one last time.

The car at this time has come to your customers in the name of the car, or you can also invite it in the name of the test drive, which will increase the success rate of our invitation.

For example, our customers need to make mortgage. We have just had a policy. If we do mortgage, we can still get a cheaper price. As far as the discount is concerned, we can not say it on the phone.

Or buy a car, do insurance, get a discount, etc.

For this kind of

Once you find this customer may be unstable or drag on for a long time, we will take risks at this time to stimulate customers and allow customers to come to the store. For example, you can say that customers do not sincerely buy cars, so customers will say how to buy cars without sincerity, they may come to your store right away.

But this method can not be used too much, too much will backfire.

You can say that as long as you come over, I will definitely be on your side. Anyway, if we mention the same as Chengdu, I will help you win the price. You can rest assured that you will be satisfied.

In this way, emotional cards are used to give customers an impulse to come.

After coming, it's easy to do. As long as your sales skills are not bad, the turnover rate is generally high.

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1., avoid confrontation with customers.

This is the sale of the taboo, especially in the phone, even if you win the dispute, but you will lose the business, for example, customers say that your price is higher than other people, your car is not a lot of small problems, if you hear such a sudden start to retort, I think you will not see this customer in a big probability, because customers do not want to see you, so never dispute with customers, once there is a dispute, you will find that your turnover rate will drop instantly, many customers who should have done business should not have no deal.

2., don't mention competing products on the phone.

This is very disadvantageous, why? Because the customer may not think about it, just want to talk with you about how the car is sold. As a result, you came to the sentence. Is your competitive brand still considering it? It's too bad to pull the customer back from the edge of the paction to the non business side in an instant.

3., avoid all offers.

All the offers can be said to be taboo for most sales, because there are two disadvantages. The first bad thing is that if customers know all the concessions, they are not particularly concerned about your price, because people have a natural instinct and are not interested in the known East West. They are interested in something unknown. It's like watching a game. If you know the final score, you won't go to see it again.

The same is true of car sales. If you finish the discount customers, they will not be interested in you. Another aspect is that even if the customers are interested in you, he will come to your store. At this time, the customers will definitely want to offer more discount, so you will not have any chips to talk with the customers at this time.

4., don't return to the previous link.

Many sales consultant customers are already quasi customers. Does he still like to ask customers how they feel about our car, or ask customers to like our car? This is a retrogression of the process from a professional point of view, and it has entered a vicious circle. This may be due to the fact that our sales consultants dare not talk with customers about the price, but customers and at this stage have to talk about it.

We should not pull too many irrelevant things on the phone, and there will be more problems. We should make sure that our purpose is to make an appointment, not to persuade the customers to buy our car, not to sell the car on the phone. After that, you will understand why we can't stay on the phone for too long.

6. avoid reason is not enough.

People need to have reason to do anything. When you apply to a leader for a vacation, the leader will ask you why. When you ask a girl to eat, she will ask you why. When you ask a client to come to the store, he will ask you why.

So when you send an invitation to the customer, you must know why the customer wants to come to your activities. Why does he want to come here? Why do you want to come to your shop instead of going to other stores? Do you think clearly about the three questions? If you want to make it clear, you can hardly refuse your offer if you give the invitation again.

We have just mentioned that the only purpose we call is to invite people. How can we make an invitation?