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Embarrassing Overseas Purchasing: Double Protection For Safety And After Sale

2012/1/15 12:03:00 13

Purchasing Safety After-Sale Guarantee

Is overseas purchasing for convenience or inconvenience?


Recently, the United States Food and Drug Administration announced the recall of OceanSpray, a well-known American company, with multiple batches of cranberry. This is another foreign food product after the recall of Meiji milk powder in Japan.

quality

Security incidents.

It is understood that this Cranberry stem is sold in many high-end supermarkets in Beijing, and hundreds of sellers are sold on Taobao.


Overseas purchasing is quite popular in recent years. Overseas food, cosmetics and luxury goods are popular among netizens.

commodity

According to the latest China e-commerce market data monitoring report released in 2010 by the China Electronic Commerce Research Center, the paction scale of China's overseas purchasing market reached 12 billion yuan in 2010, of which cosmetics, milk powder and bags were the top three.


However, it is worth noting that, at present, the safety of products purchased abroad

After sale

Service is falling into a paradox of circulation. Domestic consumers are looking for purchasing for the sake of commodity quality, but once the product is in trouble, the product is facing an awkward situation of return.


The Meiji milk powder incident is a good example.

Recently, some Nissan Meiji milk powder has detected the highest radionuclide cesium in 30.8 kilograms per kilogram.

In view of the quality problems of Meiji milk powder, Japan Meiji company announced that it had recalled about 400 thousand cans of milk powder for free replacement, but the Internet users purchased milk powder from overseas by purchasing by way of purchasing, because they did not belong to the normal channel, the company was not responsible for recycling.


The recall order immediately caused widespread dissatisfaction among online buyers.

Because of the large market demand, the development of overseas purchasing is in full swing.

However, the risk of overseas purchasing is also large. Once there are problems, the cost of safeguarding rights will be much higher.

For example, when overseas purchasing is subject to a return, the cost of entry and exit, the international postage and customs duties of goods will be a great cost.


As we all know, overseas purchasing is a new industry, and there are many loopholes in regulation and system.

At the same time, overseas purchasing industry does not have relevant regulations.

A series of problems, such as no return of goods and high cost of rights protection, are testing China's overseas purchasing.


Therefore, the author believes that, first of all, the relevant functional departments of the state should investigate the industry as soon as possible, introduce corresponding regulations and regulations, and eliminate the regulatory blind spots; secondly, once the corresponding problems are encountered, the departments concerned should make some emergency responses to protect the rights and interests of consumers; thirdly, consumers themselves should also have the awareness of safeguarding rights and make preparations for safeguarding rights.


Fang Yingzhi, an e-commerce analyst at the China Electronic Commerce Research Center, points out that overseas purchasing is mainly divided into two kinds, namely, individuals and enterprises. For consumers, when purchasing agents, they must choose a reliable and well-known purchasing network platform, try to choose the form of corporate purchasing, even if there are quality problems in purchasing products, they can find clear responsible persons.

In addition, in order to prevent counterfeit goods and quality problems, buyers should ask to provide shopping vouchers, sell business contacts, addresses, etc., and retain mailing vouchers for enquiries.

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