How To Do After-Sale Service?

1. after-sales service is one of the key points in the whole product sales process.

Good after-sales service will give buyers a very good shopping experience, which may make these buyers loyal to you, and often buy items in your store later.

2. after doing a good job in after-sales service, we must first establish the correct concept of after-sales service.

Service concept is the charm of an individual (or shop) that has been cultivated for a long time. Sellers should establish a concept of "serving the customers in good faith".

Three

Sometimes it's hard to satisfy all users one hundred percent.

But as long as you are guided by "sincere service for your customers" and do a good job of after-sale service with a clear conscience, I am sure you will be rewarded.

4. sellers should attach importance to and fully grasp every opportunity to communicate with buyers.

Because each communication is a rare opportunity to build relationships, enhance understanding and enhance trust.

Buyers will also recommend sellers who think they are very good to more friends.

After the paction is done, the seller should take the initiative to contact the buyer, so that the buyer who fails to make the paction will be lost due to the lack of timely contact.

Timely contact with buyers should be done:

1. send your own business email template or Wangwang information, including bank account, amount payable, remittance way and so on.

In order to be afraid of receiving the same amount of remittance, you can add a numbered column to indicate when the buyer remittances, which is also convenient for you to search.

2. in order to avoid the loss of buyers of impulse buying, strike while the iron is hot!

3. because the network is sometimes unstable, some buyers' mailboxes may not be able to receive your mail.

So if your customers do not reply to your email within 2 days, you can make a phone call to ask if you have received the email or Wangwang's message.

"Online direct selling has its unparalleled advantages, such as rapid product update, fast and accurate consumer feedback information, low cost, wide coverage, easy promotion, closer to the target consumer group and more targeted, and the Internet can provide a platform for consumers interested in topics other than underwear and underwear.

Therefore, online direct selling will not only be a supplement to traditional shopping channels, but will also be possible with traditional pedestrian streets, department stores and shoppingmall. "

Min Guangya, the brand planner of the fashion industry for 11 years, and the head of Guangzhou blue Olympic planning agency, said.

However, compared with other products, underwear has its particularity. For example, we need to study the mentality and habits of consumers to buy underwear online; in technology, we need to make beautiful pictures, have access to the Internet access channels, logistics and distribution must be accurate, timely and multi-modal and multi-channel; publicity means should be closer to consumers; there should be more humanized services.

There are many advantages in online direct selling. As a brand new channel of clothing industry, whether the rise of it has an impact on traditional clothing sales channels? Zhang Yiwei, the founder of Hangzhou Ming Zhi clothing consulting management institution and the clothing professional manager, believe that Internet direct selling and traditional clothing sales are two different sales channels. Just like department stores and street shops, there is no obvious killing effect between them.